Caledonia Language and Training Services

Two-day professional course

Communication Skills for Malaysian Executives

Build confidence, clarity and professionalism across everyday workplace communication

2 days8 focused sessionsPractical workshops & role play

Communicate with confidence and purpose

By the end of the training, participants will be able to:

Learning Outcomes

Programme

Course outline

Two progressive days combining practical instruction, guided analysis and active skills practice.

01

Day one

Confident Spoken & Written Communication

Morning · Session 1

Expressive Workplace Communication

Participants explore strong, confident and expressive language through practical examples. They apply figurative and emphatic language, then practise useful communication functions in a mock meeting.

  • Communication basics.
  • Becoming more expressive.
  • Applying language functions to a meeting scenario.
  • Mock meeting.

Morning · Session 2

Writing Professional Emails

Participants analyse effective and ineffective emails, learn a clear three-part structure and address common errors. The session also covers tone, sentence length, readability and courtesy.

  • The keys to good writing.
  • Structuring an email in three parts.
  • Avoiding common email mistakes.
  • Writing with the correct tone, length, style and courtesy.
  • Writing with ChatGPT — the right way.

Afternoon · Session 1

Practical Email Writing Workshop

Participants put the morning’s techniques into practice through realistic workplace emails, receiving focused feedback from the trainer and their peers.

  • Requesting information or a quotation.
  • Replying to a request.
  • Asking for an adjustment.
  • Making a complaint or chasing payment.
  • Settling a problem or apologising.

Afternoon · Session 2

Building Communication Confidence

Participants examine why people often underrate their abilities, how to overcome roadblocks to confident communication and when language mistakes are — or are not — important.

  • The role of confidence in communication.
  • Overcoming communication roadblocks.
  • Tips for communicating more confidently.
  • Addressing mistakes in spoken and written English.
02

Day two

Empathy, Assertiveness & Professional English

Morning · Session 1

Empathy, Courtesy and Client Communication

Participants learn to use empathy and courtesy in client- and customer-facing situations, including polite questions, embedded questions and collaborative problem solving.

  • The role of empathy in communication.
  • Expressing empathy with clients and coworkers.
  • The role of courtesy.
  • Using embedded questions.
  • Problem-solving techniques.
  • Role play: dealing with client issues.

Morning · Session 2

Assertiveness and Vocal Skills

Using examples and case studies, participants examine four business communication styles before practising vocal techniques that improve enunciation, pronunciation and impact.

  • The four styles of communication.
  • Applying an assertive communication style.
  • Sentence stress and chunking.
  • Task: pitching a product.

Afternoon · Session 1

Grammar for Malaysian Professionals

This focused workshop examines the differences between standard workplace English and “Manglish”, concentrating on three core grammar concepts that commonly cause difficulty.

  • What is Manglish?
  • The core concepts of good grammar.
  • Workplace case studies and practical tasks.

Afternoon · Session 2

Dealing with Difficult People

The course concludes with techniques used by highly effective communicators, followed by discussion and role play that bring the programme’s skills together.

  • Techniques used by highly effective communicators.
  • Dealing with difficult people.
  • Final role play and feedback.

Caledonia Language and Training Services

Business communication training for Malaysia’s professionals

Course enquiriesemile@caledonia.com.my