One-day programme
Building Cultural Intelligence
Morning · Module 1
What Is Culture?
Participants examine the role culture plays in everyday life and discover how cultural intelligence can become a powerful business capability.
- How culture affects us.
- Cultural values at work.
- Overcoming culture shock.
- The role of cultural intelligence.
Morning · Module 2
How and Why Cultures Differ
Participants explore Hofstede’s Cultural Dimensions and the implications of different values and communication contexts.
- Status and power.
- Group dynamics and individuality.
- Orientation towards success.
- Uncertainty and ambiguity.
- Long- and short-term orientation.
- Other cultural frameworks.
Afternoon · Module 3
Cultural Understanding at Work
Participants apply cultural dimensions to leadership, information sharing, motivation, meetings and negotiations in multicultural workplaces.
- Getting timely, reliable information.
- Motivating multicultural teams.
- Improving cross-cultural communication.
- Conducting effective meetings.
- Manager and subordinate expectations.
- Negotiating across cultures.
Afternoon · Module 4
Communicating Across Cultures
Practical tools help participants conduct a cultural audit and communicate politely, sensitively and effectively across borders.
- Conducting a cultural audit.
- Cross-cultural dos and don’ts.
- Social etiquette.
- Culturally sensitive phone manners.
- Emailing with cultural understanding.
- Case study: Malaysians overseas.
Final module · Module 5
When Two Cultures Meet
The final module addresses diversity and adaptability, helping teams move beyond bias and stereotypes towards stronger multicultural collaboration.
- Blocks to cross-cultural communication.
- Overcoming counterproductive stereotypes.
- Moving past bias.
- Religious and political sensitivities.
- Social etiquette strategies.